Thalys Reviews

Thalys has an overall rating of 4.1 based on 64 reviews. Customer feedback on Thalys is mixed: Thalys reviewers highlight positive aspects like comfortable seating, punctual service, friendly staff, and convenient routes, which strongly appeal to business travelers, tourists, and commuters. However, Thalys is often criticized for its high ticket prices, limited luggage allowance, occasional delays, and lack of onboard food options.

4.1/5.0

64 reviews

5 Stars

9

4 Stars

6

3 Stars

5

2 Stars

1

1 Star

0

All Thalys Reviews (64)
JamesPolster
May 26, 2026
"Seat selection terms seemed to change after I paid"
Booking the ticket itself was fine, but the seat selection was really frustrating. I picked the seats I wanted, then after payment the options seemed to change and I didn’t end up with what I chose. It felt like the terms or conditions shifted halfway through the process, and there wasn’t enough clear info to explain why. For what I paid, I expected the website to handle something basic like seat selection better. The train ride was fine, but the booking site definitely needs work.
gertrudeweeks1811
May 19, 2026
"Got help just in time before my trip"
A couple of days before my trip, I ran into an issue with my booking and reached out to Thalys support. I expected it to take a while, but they replied quickly and had it sorted without turning it into a big complicated back-and-forth. The person helping me was friendly and actually seemed to read what I’d written instead of sending some generic copy-paste reply. By the next day, the stress was basically gone, which I really appreciated.
GailRichardson_92
May 16, 2026
"Sorta easy to use overall"
Booking was simple, and the accessibility info was clear enough for me. Some pages did load sorta slowly, but overall it was a decent experience.
robert_Foret01
May 10, 2026
"Decent trip, but luggage space was tight"
The train itself was fine and booking was easy enough, which I appreciated. For the price, though, I expected a bit more luggage space. I ended up having to leave my bag near the door and keep an eye on it for most of the ride. It wasn’t a terrible experience, just kind of annoying.
KathleenWeeks_96
April 16, 2026
"I had to cancel my trip at..."
I had to cancel my trip at the last minute, and I expected the refund process to be a bit of a headache. But doing it on thalys.com was straightforward. I just filled out the form, sent it in, and the email updates was easy enough to follow.

The money showed up back on my card after just a few days, which was faster than I expected. There wasn’t any annoying back and forth or confusing steps to deal with, so overall I was really pleased with how smooth it all went.
johnnycoburn1496
April 09, 2026
"Booked my train through thalys.com it was pretty..."
Booked my train through thalys.com it was smooth. The seat options and times were easy to understand, payment went through on the first try, and the ticket email showed up right away. No weird steps or confusion, which is basically all I wanted. I’d use it again for sure, but if the process ever got complicated or glitchy, I’d probably book somewhere else.
nena-Waits
April 05, 2026
"The Great Onboard Snack Letdown"
I boarded hoping for a decent little food situation, but it was all underwhelming. The snacks were fine, nothing terrible, nothing exciting, just kind of there. The real plot twist was the drink prices, which felt way too high for what they were. Not a disaster, but definitely not a highlight of the trip.
hello_robert071
April 04, 2026
"I was surprised how quickly the loyalty points..."
I was surprised how quickly the loyalty points added up. I used them on my next trip and it actually knocked a decent amount off the cost, which was great. Weirdly, I remember checking the points balance while eating a gas station banana in the parking lot, so I guess the savings made an impression
robert-Richardson
April 03, 2026
"I was a little worried at..."
I was a little worried at first that it wouldn’t be as nice as advertised, because I hate feeling like I’ve been fooled by good reviews. But the seats were really comfy and I still had enough leg room even with my bag by me. The train was quiet and clean too, so I actually felt relaxed the whole way. Way better than flying for me
RichardWille_34
March 20, 2026
"Right on time and easy"
My train left right when it was supposed to and arrived without any hassle. For me, that made the whole trip feel really smooth and stress-free.
manuela_Hampton04
February 19, 2026
"Pretty good updates when my train changed"
I had a change come up with my Thalys trip, and to be fair, the email came through quickly. The details were clear enough that I didn’t have to go digging around the site or wonder what was happening.
The only thing is, it still felt a tiny bit less smooth than it could’ve been, and I had to message customer service to double-check one thing. They did get back to me in a reasonable amount of time though, so overall I felt kept in the loop and not just left guessing.
Courtney.upright
February 19, 2026
"Worth booking early if you want a decent deal"
I booked my thalys ticket ahead of time the price was about what I was hoping for. I did compare it with a few other options, and this ended up being the cheaper choice, so it met my expectations there. The whole process was straightforward enough, and I didn’t run into any issues. No complaints from me
douglasjames1272
February 16, 2026
"Annoying delay but they handled it fine"
My Thalys from Brussels to Paris ended up being delayed by about 40 minutes, which was frustrating at the time. After a while the staff did explain what was happening, so at least we weren’t left totally guessing

The app updates were a bit behind though, which didn’t help much. The train itself was comfortable and I still made it to my meeting just in time, so overall I’d give it 4 stars
Estrella_mccroskey02
February 02, 2026
"Boarding was a little chaotic"
The train itself was totally fine, but the boarding process was kind of all over the place. The signs weren’t really clear, so people were lining up pretty much everywhere. The staff did step in after a bit and helped sort things out, so it ended up being okay.
DODD
January 30, 2026
"Pretty solid overall"
I’ve been using the app and it’s been good for the most part. It just kind of froze on me once when I was checking my ticket, which was a little frustrating in the moment, but overall I still feel good about it.
leeosborne2763
January 20, 2026
"I found the site easy enough..."
I found the site easy enough to use, especially since I just needed to check train times and book a simple trip. The times came up quickly, the booking process was clear, and payment didn’t feel confusing. A couple of pages were a bit slow to load for me, so if I was in a rush that might’ve been annoying, but for a normal booking it did the job fine.
mechelle1970
December 30, 2025
"Cancellation went smoothly, honestly"
I had to cancel and was kind of expecting it to be a hassle, but it actually went fine. The refund came through without any stress, which was a relief. That’s how it should be, right?
hello_james393
December 12, 2025
"Quick, hassle-free payment"
I booked my train ticket on Thalys after a friend recommended just doing it directly through the site, and it was really easy. I paid with my card, the page loaded quickly, and the confirmation came through almost right away. No random extra steps or annoying errors, which I really appreciated. Overall, it was a smooth experience.
ashleynowlin5168
December 12, 2025
"Pretty clean train, I think"
The train seemed clean overall. The seats were fine, and the toilets were clean too, at least from what I noticed. I can’t really complain—nothing stood out as a problem, so I’d say it was a nice enough trip.
Marie-vidales
December 11, 2025
"Decent ride, but the service felt a bit flat"
The train itself was totally fine, no real complaints there. The staff looked professional and everything, but I don’t know, they just didn’t come across as very warm. I asked a couple of questions and the answers were short, so it kind of made the whole service feel just average. Not bad exactly, just not especially friendly either.

View More Reviews

Have a question about Thalys?
thalys

Thalys Reviews

Coupons & Promo Codes

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.